After Sales Service

After Sales Service

IPS has full fledge dedicated, trained technical manpower at its various branch offices, efficient spares provisioning, dispersed & sophisticated service infrastructure and responsive higher management are the essential ingredients of a well oiled after sales machinery. IPS Managing all the services operation through customize web based CRM Software.

IPS has acknowledged these attributes from its inception and set up its service support facilities in such a way that it is enjoying its benefits by way of registering largest number of satisfied customers. Ultimate customer satisfaction is the motto of IPS.

At IPS, our motto is ultimate customer satisfaction, through;

  • 99.99% uptime guarantee
  • Spare stocked at strategic location
  • 24x7 alert support
  • Low MTTR figure (<4 hrs)
  • Continuous updating of support engineers
  • Stringent norms for call analysis, call escalation

 

How to lodge Complaint

The Customer shall lodge complaints to IPS through Email- support@ips2k.com / telephonically @service hot line no +91 9928014076. Customer must ensure that the Complaint Ticket No. is generated and must use it for all further follow ups. All details regarding faults as specified below must be provided to enable IPS to take necessary action (Details are as under)

  • Customer name & address
  • Site Location
  • Invoice Detail
  • Product Name
  • Product Model
  • Product Rating
  • Product S.No
  • Type of faults

On getting above mentioned information, our centralized service center  will allocate the same job to the nearest available engineer for resolution.